Technical Support Engineer (german Speaker)

Job summary

Digi Cert is looking for a detail-oriented, energetic Technical Support Engineer (German Speaker) to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the Digi Cert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

What you will do Support our German speaking customers on the Digi Cert One platform for all certificate lifecycle products via phone and email within support cases Project a professional company image through phone and email interactions. Work with our Validation teams to process Lawyer Card request Collaborate with Cross-functional teams to resolve issues and provide solutions Recognize, document and alert supervisors of trends in customer calls Research through Knowledge Base articles, labs and other means to resolve customer issues Master internal tools used for timely problem resolution Contribute to Digi Cert Knowledge Base What you will have Professional working proficiency in German (essential) Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience Strong problem-solving skills Knowledge of PKI certificates Working knowledge of Rest API’s Comfortable working on a computer daily and conversing over the phone and through email. Strong oral, written and interpersonal communication skills Detailed-oriented with excellent organization skills Self-motivated, manage your time well, and get things done. Team-oriented and ability to work with people from diverse backgrounds Industry-related certificates are a plus (Security+, MSCE) Nice to have Excellent knowledge of Microsoft products and other applicable software or applications #J-18808-Ljbffr