Frontline It Support Engineer – Msp Experience

Pro Talent is seeking a Level 1 Support Engineer in Cape Town to act as the frontline contact across calls and live channels. You triage new tickets, aim for first-contact resolution, and hand over complex issues with clear documentation to avoid duplicate troubleshooting.

You will support MSP-style environments for regulated sectors, with responsibilities spanning incident resolution, ticket logging, client communication, and contributing to the knowledge base to improve service quality.