IT Support Technician Apprentice

About the Role

Our client, WhatJobs Direct, is seeking a motivated and eager IT Support Technician Apprentice to join their dynamic team in Midrand, Gauteng. This apprenticeship offers a unique opportunity to gain hands-on experience in a fast-paced IT environment, learning from seasoned professionals. You will be instrumental in providing essential technical support to end-users, troubleshooting hardware and software issues, and maintaining the IT infrastructure. This role is ideal for an individual with a passion for technology, a strong desire to learn, and a commitment to developing a career in IT support. We are looking for someone who is proactive, detail-oriented, and possesses excellent problem-solving skills. The successful candidate will be an integral part of a team dedicated to ensuring seamless technological operations within the Midrand region.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person assistance.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist with user account management, including creation, modification, and deletion of accounts.
• Maintain accurate records of IT assets, support requests, and resolutions in the ticketing system.
• Support the IT team in managing and maintaining server infrastructure.
• Contribute to the development and implementation of IT policies and procedures.
• Participate in IT projects as assigned by the IT Manager.
• Stay updated with the latest IT trends and technologies to suggest improvements.

Requirements

• A Grade 12 certificate or equivalent qualification.
• A genuine interest in pursuing a career in IT support.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Must be able to commute to our Midrand office for Hybrid work arrangements.
• Previous exposure to IT environments (e.g., personal projects, coursework) is advantageous.

Benefits

• Comprehensive on-the-job training and mentorship from experienced IT professionals.
• Opportunity to earn a recognized qualification.
• Exposure to a wide range of IT technologies and infrastructure.
• A supportive and collaborative work environment in Midrand.
• Potential for career advancement within the IT field.
• Stipend provided throughout the apprenticeship program.