Our Client is an established technology solutions business has built a reputation for delivering innovative workplace technologies that help organisations improve productivity, streamline operations, and modernise their work environments. As a
Support Specialist, you'll provide first-line technical support across a diverse portfolio of office automation solutions, supporting both channel partners and end users. You'll play a key role in troubleshooting issues, driving service excellence, analysing support trends, and ensuring customers receive timely and effective technical assistance.
This role is ideal for someone who enjoys a mix of technical problem-solving, customer engagement, product training, and operational improvement.
Responsibilities:- Provide first-line support across the Office Automation product portfolio
- Troubleshoot and resolve technical issues relating to Ricoh, HP, Epson, and Lexmark devices
- Manage incidents and service requests within agreed SLAs
- Deliver product and remote support training to channel partners
- Analyse incident trends and recommend preventative actions
- Produce performance reports and maintain accurate service records
Requirements:- 3-5 years' experience supporting office automation or related technologies
- CompTIA A+ (Essential)
- CompTIA N+ (Essential)
- Experience with Ricoh, HP, Epson, or Lexmark products
Apply now!