Key Responsibilities: - Provide first-line IT support by troubleshooting hardware, software, network, and connectivity issues, managing helpdesk tickets and keeping users updated
- Assist with Microsoft 365 administration, including user accounts, licensing, Outlook, Teams, OneDrive, and Copilot support
- Configure and prepare devices for new employees, maintain the IT asset register, and assist with hardware upgrades and replacements
- Support basic network and infrastructure tasks, including Wi-Fi troubleshooting, site checks, and escalation of more complex technical issues
- Assist with IT projects, upgrades and migrations while following security policies, maintaining documentation and reporting potential security risks
Minimum Requirements: - At least 1 year of experience in IT support or helpdesk, with relevant certifications such as CompTIA A+ and/or N+ advantageous
- Basic knowledge of Windows 10/11, Microsoft 365 applications, including Outlook, Teams and OneDrive, and fundamental networking concepts
- Exposure to Active Directory/Azure AD and IT asset management tools such as Lansweeper
- Strong troubleshooting, communication, and customer service skills, with a proactive approach to problem-solving and a willingness to learn
Correspondence will only be conducted with short listed candidates.
Should you not hear from us within 14 days then please consider your application as unsuccessful.