Onsite IT Support Technician

Red Ember is recruiting an Onsite IT Support Technician on behalf of our client based in Sandton to join their team.The ideal candidate will require strongtechnical capabilities, excellent communication skills, and the ability torepresent our company professionally.

Provide daily onsite support to end users. Troubleshoot andresolve hardware, software, and network issues. Maintain and support Windowsdesktops and related infrastructure. Assist with user account administrationthrough Active Directory. Support email systems and ensure mail flowfunctionality. Communicate effectively with both technical and non‑technicalusers. Ensure professional conduct when dealing with the client’s staff andenvironment. Maintain clients environment and uptime.

• 3–5 years of hands-on IT support experience, specifically withinMicrosoft-based environments.
  
• Proven experience providing end‑userdesktop support for a network of approximately 50 users.
  
• Strong understanding of the Microsoft ecosystem, including:
  
• Windows Server
  
• Windows 11 desktops
  
• Active Directory (user management, group policies, permissions)
  
• Windows File Server environments
  
• Level 1 desktop support experience, including troubleshootingand resolving OS, application, and hardware issues.
  
• Solid desktop hardware knowledge. Experience supportingMicrosoft Exchange and Microsoft 365 email environments.
  
• Good grasp of networking fundamentals.
  
• Proficiency with Microsoft Office applications.