We are looking for a technical support engineer that is enthusiastic about all things IT and who is always actively looking for ways to enhance our IT infrastructure by fulfilling not only our current needs but also planning for our future requirements in an ever-changing technology environment, who will be based in our Cape Town Office. This is a full-time in-office position.
Duties and responsibilities:
- Installing, configuring and updating Linux/Mac Laptop computer systems.
- Providing technical support on-site or remotely to a hybrid and international user base.
- Repairing hardware malfunctions, software issues, and networking problems or engaging with 3rd party vendors to perform specialised repairs.
- Supporting authentication systems such as Google Workspace and Last Pass.
- Responding to IT/Cloud support requests. Diagnose software, networking, or hardware issues.
- Ensuring the IT infrastructure system software is up to date.
Qualifications and experience:
- Relevant IT Degree/Diploma/Certification is a plus.
- Experience with Cloud Solutions, ie, AWS
- 2+ years of proven work experience as a technical support engineer on Linux and Vtiger.
- Google workspace suite of applications administration experience.
- Experience with endpoint security.
- Good networking troubleshooting skills.
- Knowledge of computer hardware and networking systems.
- Ability to troubleshoot complex hardware and software issues.
- Familiarity with POPI and ISO 27001 certifications is a plus.
- Comp TIA A+ and/or N+ a plus
- Good interpersonal skills.
- Excellent written and verbal communication skills.
- Good proactive, analytical and logical thinking.
- Currently based in Cape Town
- Team-player
- Proactive
- Solution-driven
- Ready to be accountable
- Have a proven multi-tasking record
- Stress-tolerant and great at shifting priorities as demands change
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