Support Specialist

As a Support Specialist, you'll provide first-line technical support across a diverse portfolio of office automation solutions, supporting both channel partners and end users. You'll play a key role in troubleshooting issues, driving service excellence, analysing support trends, and ensuring customers receive timely and effective technical assistance.

This role is ideal for someone who enjoys a mix of technical problem-solving, customer engagement, product training, and operational improvement.

Responsibilities:

• Provide first-line support across the Office Automation product portfolio
• Troubleshoot and resolve technical issues relating to Ricoh, HP, Epson, and Lexmark devices
• Manage incidents and service requests within agreed SLAs
• Deliver product and remote support training to channel partners
• Analyse incident trends and recommend preventative actions
• Produce performance reports and maintain accurate service records

• 3-5 years' experience supporting office automation or related technologies
• CompTIA A+ (Essential)
• CompTIA N+ (Essential)
• Experience with Ricoh, HP, Epson, or Lexmark products