About the Role
Our client is offering an exciting opportunity for motivated individuals to join their team as an Apprentice IT Support Technician in Johannesburg . This program is designed to provide comprehensive training and hands‑on experience in supporting and maintaining IT infrastructure. You will be part of a dynamic team, learning from experienced professionals and gaining invaluable skills in a growing industry. This role is ideal for someone eager to start a career in technology, with a passion for problem-solving and a commitment to learning.
Key Responsibilities
- Provide first-level technical support to users via phone, email, and in-person.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Troubleshoot and resolve IT issues, escalating complex problems to senior technicians.
- Document technical issues and resolutions in the ticketing system.
- Support the setup and maintenance of network infrastructure and servers.
- Participate in IT projects and initiatives as assigned.
Requirements
- Must be eligible for an apprenticeship program.
- Basic understanding of computer hardware , operating systems (Windows/macOS), and common software applications.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Willingness to learn and adapt to new technologies.
- Ability to work both independently and collaboratively within a team environment.
Benefits
- Structured training program with mentorship from senior IT professionals.
- Opportunity to gain industry-recognized certifications.
- Competitive apprentice salary with potential for growth.
- Exposure to a wide range of IT environments and technologies in Johannesburg .
- Potential for permanent employment upon successful completion of the apprenticeship.
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