ProActive IT Support Services

Key Responsibilities

• Monitor, Triage, escalate, and resolve issues raised by monitoring systems proactively before they impact business operations.

• Deploy and manage Windows and third-party application patches across servers, desktops, firewalls and access points.

• Management of the ManageEngine console providing Enhanced 3rd Party patching to a subset of customers.

• Monitor and maintain Datto and Veeam backup solutions to ensure successful backups.

• Perform routine backup validation and testing.

• Onboarding of Proactive Services, including but not limited to Remote Monitoring, Patch Management, Datto SaaS, Datto BCDR.

• Monitor and apply SSL Certificates.

• Create scripts and automated tasks to increase efficiency across the business.