Senior Customer Support Operations Leader - Scale & Quality

Deblock is building a regulated fintech and seeks a Senior Customer Support Operations Manager to scale and optimise our support function end to end. You’ll integrate with a working team to create structure: coverage models, SLA compliance, QA, and actionable reporting for executives.

You will lead hiring, ramp-up, and coaching for agents and team leads, ensuring high-quality customer experience while driving efficiency, automation and cross-functional collaboration with FinCrime, Product,