Technical Support Engineer

About the Role

Our client, a rapidly expanding technology firm based in Cape Town, Western Cape , is seeking a skilled and dedicated Technical Support Engineer to join their dedicated team. This role is essential for providing high-level technical assistance and resolving complex issues for our esteemed clientele. You will be at the forefront of troubleshooting, problem-solving, and ensuring the optimal performance of our client's cutting-edge solutions. This position requires a proactive individual with a passion for technology and a commitment to delivering outstanding customer service within the vibrant tech hub of Cape Town . Join us and contribute to a company that values innovation and employee growth.

Key Responsibilities

• Provide advanced technical support to customers via phone, email, and in-person, resolving hardware and software issues.


• Diagnose and troubleshoot complex system and network problems, identifying root causes and implementing effective solutions.


• Install, configure, and maintain hardware and software systems according to client requirements.


• Develop and deliver technical training sessions to clients and internal staff.


• Create and maintain technical documentation, user guides, and knowledge base articles.


• Collaborate with engineering and product development teams to report bugs and suggest product enhancements.


• Manage support tickets efficiently, prioritizing and escalating issues as needed to meet service level agreements (SLAs).


• Conduct regular system performance monitoring and proactive maintenance to prevent potential issues.


• Stay current with industry trends and new technologies to provide informed support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.


• Minimum of 5 years of experience in a technical support or system administration role.


• Strong knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.


• Experience with hardware troubleshooting, network configuration, and cybersecurity principles.


• Excellent analytical and problem-solving skills with meticulous attention to detail.


• Superior communication and interpersonal skills, capable of explaining technical concepts to non-technical users.


• Proven ability to work effectively under pressure and manage multiple priorities.


• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a strong advantage.


• Must be based in or willing to relocate to Cape Town, Western Cape .

Benefits

• Competitive annual salary of ZAR.


• Opportunity to work with a dynamic and innovative technology company in Cape Town .


• Comprehensive medical aid and retirement fund contributions.


• Generous annual leave allowance.


• Continuous learning and professional development opportunities.


• Exposure to cutting-edge technologies and challenging projects.