Customer Support Specialist – Premium Coffee Brand (Dutch Market)

Lisbon, Portugal | On-site – Sete Rios

Start Date: 22 October

We are hiring a Dutch-speaking Customer Support Specialist to join a premium lifestyle brand in the coffee industry. This is not a traditional call center role — you will support a high-end coffee experience ecosystem, including premium coffee machines, orders, subscriptions, and delivery coordination.

This position is ideal for someone who enjoys structured customer support in a calm, premium environment, where quality of service matters more than volume or pressure.

About the Brand & Environment

You will be part of a premium coffee and coffee machine ecosystem, supporting customers who value quality products, smooth service, and personalized assistance.

Unlike high-pressure telecom or utility support environments, this role offers a more balanced and customer-focused experience, with structured workflows and a strong brand reputation for excellence.

What You Will Do

• Handle inbound customer requests via phone, email, and chat in Dutch

• Support customers with coffee machine setup, usage, and troubleshooting

• Manage orders, subscriptions, deliveries, and account updates

• Assist with product information and premium service inquiries

• Coordinate with logistics and technical teams when needed

• Ensure accurate documentation of all customer interactions

• Provide a smooth, high-quality customer journey aligned with brand standards

• Work within structured processes and CRM systems

What We Are Looking For

• Fluent Dutch (C1/C2 mandatory)

• Good English skills (B1+ preferred)

• Experience in customer support, e-commerce, or service roles is an advantage

• Interest in premium products or lifestyle brands is a strong plus

• Strong communication skills and customer empathy

• Ability to follow structured processes and maintain attention to detail

• Calm, solution-oriented mindset

Offer Package

Base Salary: €1,450/month
Performance Bonus: up to €100/month

Language Bonus: €150/month

Work Location: On-site, Sete Rios, Lisbon

Full onboarding and training on premium products & systems

International and brand-focused work environment

Stable project with long-term growth potential

Working Hours

07:00 – 16:00
Monday to Friday