Remote Head of Customer Care Operations & AI Support

Genki is a fully remote, profitable startup focused on health insurance for long-term travelers. We seek a hands-on Head of Customer Care to own day-to-day operations, quality, and knowledge management across time zones in a fast-growing team.

You will lead, coach, and coordinate a remote team, driving improvements in performance, coverage, and member satisfaction while working with AI-assisted support and a dynamic product suite.