CloserHire is partnering with a global leader in customer experience and business solutions to recruit Dutch-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.
Language required: Dutch
Highlights:
- Relocation support included
- Salary up to 3649 EUR with bonus
- Meal allowance
Responsibilities:
- Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support
- Deliver troubleshooting and technical support for medical devices and accessories
- Assist customers with product usage across multiple channels (calls, email, chat, SMS)
- Manage order intake, renewals, and related documentation in compliance with procedures
- Apply active listening, empathy, and professionalism in sensitive or challenging situations
- Follow defined scripts and procedures to ensure compliance with regulatory and safety standards
Qualifications:
- Fluent Dutch (C1+) and strong English skills (C1)
- Ability to support multiple European markets simultaneously
- Previous experience in customer service, healthcare, or technical support is an advantage
- Knowledge of diabetes care or medical devices is a plus
- Excellent communication and problem-solving skills
- Strong ability to manage large volumes of information and documentation
- Organised, detail-oriented, and capable of prioritising tasks effectively
- Stress management skills and ability to remain calm in urgent or challenging cases
- Active listening and empathy to resolve customer concerns
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