Key Account Manager

Key Account Manager, Nefab-RA Produtos de Embalagem, S.A.

Nefab Group is on a growth journey, and we are dependent on engaged people to succeed. Our sales organization is vital for us to deliver innovative, sustainable, and cost-efficient packaging solutions to our customers. We are now strengthening our team in Nefab Portugal with a Key Account Manager.

As Key Account Manager you will be responsible for managing and developing strategic customer accounts, building strong long-term relationships, identifying new business opportunities, and ensuring customer satisfaction. You will contribute to Nefab’s growth by increasing customer value, expanding business with key accounts, and promoting sustainable, cost-efficient packaging solutions.

You will be part of Nefab’s Sales organization, contributing to the development of strategic customer relationships and the company’s continued growth. Within the Sales function, you will work closely with colleagues in Customer Service, Engineering, Operations, Finance, and other relevant functions to ensure a coordinated and customer-focused approach. The role will involve regular communication and cooperation with teams across different Nefab locations and geographies, sharing market insights, aligning priorities, and ensuring that customer needs are effectively addressed throughout the sales and delivery process.

This position is located in Portugal - Maia, and you will report to Sales Manager.

Do you want to be part of a global organization and contribute to our growth journey?

Your profile

• Degree in Business Management, Engineering, Economics, Logistics, Supply Chain or a related field.
• Experience in strategic account management, B2B sales or business development, preferably in an industrial environment.
• Experience managing complex sales processes and negotiating with different stakeholders.
• Knowledge of industrial packaging, logistics, manufacturing or supply chain is an advantage.
• Strong customer orientation, communication and negotiation skills.
• Technical understanding combined with a commercial and results-oriented mindset.
• Analytical, organised and able to manage multiple priorities.
• Fluent in written and spoken Portuguese and English. Additional languages are an advantage.
• Good knowledge of Microsoft Office and CRM tools.
• Willingness to travel and a valid driving licence.

Main Responsabilities

• Manage and develop a portfolio of strategic B2B customers.
• Build long-term relationships and understand customer needs.
• Identify new business opportunities and drive account growth.
• Promote Nefab’s solutions, including customised and returnable packaging, engineering services, testing and packaging optimisation.
• Coordinate commercial projects from customer needs assessment to solution implementation.
• Prepare proposals, presentations and quotations, and lead negotiations.
• Monitor sales, margins, profitability, customer satisfaction and account targets.
• Work closely with Engineering, Operations, Procurement, Quality and Customer Service teams.
• Ensure accurate CRM information and proactively resolve customer-related issues.
• Promote solutions that reduce costs, waste and CO₂ emissions across supply chains.

What We Offer

• The opportunity to join an international and growing company.
• Collaboration with major industrial customers and challenging projects.
• A multicultural and collaborative working environment.
• Training and professional development opportunities.
• The chance to contribute to innovation, sustainability and supply chain optimisation.
• A competitive salary package and benefits, aligned with experience.

Company values and Ways of Working

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation, and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify.

Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives, and skills. We believe everyone has talent, and therefore welcome all applications.

We are part of the Nefab Group, which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.

With more than 75 years of experience combined with competence and presence in 39 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Medtech, Mining & Construction, and LiB & E-mobility. Nefab Group has around 5,500 employees with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.