This role suits a hands-on systems person who enjoys solving user problems and keeping a CRM clean and reliable for the teams that depend on it. You will split your week between home and the office, so you need to be self-managed and easy to reach.
Core Criteria:
- Proven experience supporting or administering HubSpot (CRM, with Sales and/or Marketing Hubs)
- Strong troubleshooting skills and the ability to resolve user queries quickly
- Working knowledge of workflows, properties, pipelines, reporting and integrations
- Clear communicator who can explain technical fixes to non-technical colleagues
- Meticulous attention to detail and a firm grip on data integrity
- Reliable and able to work independently in a hybrid setup
- Based in, or able to commute to, Cape Town for three office days a week
Core Responsibilities:
- Provide first-line and escalated HubSpot support to internal users
- Troubleshoot system issues and see them through to resolution
- Manage user access, permissions and onboarding
- Build and maintain workflows, properties, lists and pipelines
- Maintain data quality through imports, clean-ups and duplicate management
- Create and update reports and dashboards for different teams
- Support integrations with other business systems
- Document processes and train users on best practice
- Liaise with HubSpot support and external vendors where needed
Hybrid working: three days per week in the Cape Town office
This is a live-out position