L1 IT Support Engineer / Technician

Minimum Requirements

• Matric (Grade 12).
• IT qualification or relevant IT certifications will be advantageous.
• 35 years experience in IT support or a technical support environment.
• Basic knowledge of computer hardware, software, operating systems, and networking.
• Experience with desktop support and troubleshooting.
• Good communication and customer service skills.
• Strong problem-solving abilities.
• Must have own reliable transport.
• Must be willing to work onsite in Alberton.

Key Responsibilities

• Provide first-line IT support to end users.
• Troubleshoot hardware, software, desktop, laptop, printer, and connectivity issues.
• Assist users with IT-related queries and technical problems.
• Install, configure, and maintain IT equipment and software.
• Log and update incidents using a ticketing system.
• Resolve technical issues within the scope of L1 support.
• Escalate complex issues to the relevant support team.
• Maintain accurate records of support requests and resolutions.
• Deliver professional and efficient customer service.

Skills and Competencies

• Strong technical troubleshooting skills.
• Excellent communication and interpersonal skills.
• Customer-focused approach.
• Good time management and organisational skills.
• Ability to work independently and within a team.