Senior IT Support Specialist

About the Role

Our client, a dynamic and growing professional services firm, is seeking a highly skilled and customer-focused Senior IT Support Specialist to join their technical team in Randburg, Gauteng. This crucial role involves providing advanced technical support to end-users, managing IT infrastructure, and ensuring the smooth operation of all IT systems. You will be responsible for troubleshooting complex hardware, software, and network issues, implementing IT solutions, and maintaining IT security protocols. The ideal candidate possesses strong problem-solving abilities, excellent technical knowledge, and a dedication to delivering exceptional user support. This is an excellent opportunity to advance your IT career in a supportive and collaborative environment.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues in a timely manner.
• Manage user accounts, permissions, and access rights.
• Implement and maintain IT security policies and procedures, including virus protection and data backup.
• Assist with the planning and implementation of new IT systems and upgrades.
• Document IT procedures, troubleshooting steps, and solutions.
• Train end-users on new technologies and best practices.
• Monitor system performance and proactively address potential issues.

Requirements

• Minimum of 4 years of experience in IT support or a similar technical role.
• Proven experience troubleshooting and resolving complex hardware, software, and network problems.
• Strong knowledge of operating systems (Windows, macOS), Microsoft Office Suite, and common business applications.
• Familiarity with network infrastructure (TCP/IP, DNS, DHCP, VPNs).
• Experience with IT security best practices and tools.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple priorities.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.

Benefits

Our client offers a competitive salary, comprehensive medical benefits, and opportunities for continuous professional development and training.

This position is based in our Randburg office, providing direct interaction with colleagues and a structured work environment.

You will be part of a dedicated IT team supporting a vibrant business community in Gauteng , with opportunities for career growth within the IT sector.