Excavator product support specialist

Excavator Product Support Specialist required in Boksburg.

We are looking for an Excavator Product Support Specialist with minimum 5 years’ operational earthmoving experience with electrical and hydraulic systems, including troubleshooting and faultfinding and 2 years’ supervisory experience.

Required to provide specialist support for all Excavator clients and to upskill all delegates through effective training.

Minimum Requirements: Qualified Mechanic – Hydraulic / Electrical NQF4 essential Engineering Certificate (NQF5) advantageous Training qualification advantageous Minimum 5 years’ operations experience required dealing with earthmoving equipment – electrical and hydraulic systems Minimum 5 years troubleshooting and fault finding experience required Minimum 2 years’ supervisory experience required Electrical Excavator knowledge preferred AC Drive System knowledge preferred Valid license and clear criminal record with valid passport required. Duties and Responsibilities: Product support and technical support to Dealer Network and clients Assist Dealer with technical enquiries and technical problems Investigate Field Information Reports (FIR) to identify notifications Determine cause of problem and submit FIR to factory for customer assistance and feedback Receive and enforce service bulletin instructions to ensure compliance Provide technical support (verbal and physical) to ensure continuous operations Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality Regular site visits to advise clients and dealers of possible problems Training to delegates on specialized field and assess staff on practical training Feedback to Training Supervisor re progress of mechanics in practical training Perform health and safety training Conduct training to mechanics on technical report writing Warranty claims – assist Warranty Coordinator with technical queries to judge warranty claims Check FIR to ensure warranty claims are processed timeously Conduct trend analysis on all warranty claims to identify possible breakdown trends Parts – parts scaling on all models and assist in creating service kits for all models #J-18808-Ljbffr