Incident & Change Management Devops Engineer

Are you an experienced DevOps / Production Support Engineer who enjoys solving complex production issues, improving operational processes, and ensuring the reliability of business-critical applications?

We’re looking for an Incident & Change Management DevOps Engineer to join an international technology environment, working in a hybrid model .

This role is ideal for someone who combines strong production support and troubleshooting skills with hands‑on experience in Linux, Oracle, automation, CI/CD, and incident & change management .

You’ll play a key role in ensuring the stability, availability, and continuous improvement of critical applications and services across Production and Pre-Production environments.

What You’ll Be Doing:

• Manage and troubleshoot production incidents and service disruptions , ensuring timely diagnosis, escalation, and resolution.
• Perform root cause analysis (RCA) and contribute to long‑term corrective and preventive actions.
• Coordinate incident resolution across development, infrastructure, operations, and business teams .
• Execute and validate application deployments across Pre-Production and Production environments .
• Manage production changes, ensuring deployment quality, rollback readiness, and post‑deployment validation .
• Monitor applications, batch jobs, scheduled workloads, integrations, and business‑critical processes .
• Identify repetitive operational activities and develop automation solutions and scripts to improve efficiency.
• Contribute to CI/CD pipeline improvements, release automation, Infrastructure as Code, and configuration management .
• Support Oracle database environments , including SQL‑based troubleshooting, validation, and operational activities.
• Create and maintain runbooks, deployment guides, troubleshooting procedures, and technical documentation .
• Support knowledge

Incident & Change Management Devops Engineer Porto, Portuguese Republic, PT