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duare7444

Portugal Created 6 months ago
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About the Candidate

duare7444 hasn't added a description yet.

Education

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Gestão de Ti 2026

Unigrande

Bachelor’s Degree in Information Technology Management, focused on IT infrastructure, systems analysis, and technical support.
Studies include networking fundamentals (TCP/IP, DNS, DHCP), operating systems (Windows and Linux), database management (PostgreSQL), and software development fundamentals.

Strong emphasis on problem-solving, system maintenance, and user support, combined with practical experience in IT environments and real-world troubleshooting.

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Technical Degree in Systems Development 2025

Senac – CE

Technical Degree in Systems Development, focused on software development, databases, and web technologies.

Studies include programming logic, object-oriented programming (OOP), SQL databases, and front-end development (HTML, CSS, JavaScript).

Practical experience in building applications and working with real-world development scenarios.

Work & Experience

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IT Support Analyst 2021 - Present

Duarte Ótica

Provide technical support to internal users (on-site and remote), ensuring fast and effective incident resolution.

Perform troubleshooting on hardware, software, and network issues (Windows environments, TCP/IP, DNS).

Manage and maintain the company’s e-commerce platform, including product updates and integration issue resolution.

Configure and monitor local networks, ensuring system availability and performance.

Document IT procedures and support processes, improving internal knowledge sharing.

Automate administrative tasks using Python, increasing operational efficiency.

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IT Support Analyst 2026 - Present

PoisonShop

Provide technical support for an e-commerce platform, diagnosing and resolving issues reported by internal users and customers.

Manage integrations with marketplaces (e.g., Mercado Livre, Shopee), ensuring synchronization of products, orders, and inventory.

Monitor and troubleshoot platform errors, identifying root causes and escalating issues when necessary.

Handle incident management processes, including ticket creation, tracking, and resolution documentation.

Deliver remote support for configuration, access issues, and system usage.

Collaborate with development teams by reporting bugs and suggesting improvements based on recurring issues.

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Weighting: Fiabilidade 35%, Profissionalismo 30%, Comunicação 20%, Colaboração 15%.

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